Technical support services will vary widely depending on your problem and the repairs needed. Many technicians offer both home visits as well as remote assistance to help solve your technical dramas. Here are some of the most common technical support issues you might encounter:
Software setupSoftware setup and updates are a fact of life for all computer users. When you call on technical support to help with your
software setup, they may be able to do the process remotely via a program that allows them to access your computer, or they may visit your premises for in-person help. They will then install the programs you need (for example,
Windows) and check your settings to ensure your system is suitable for the software. Your IT support specialist can also
help with setting up emails,
organising your computer folders, or even
training you on how to use the software.
Software troubleshootingSoftware not working? Call on a technician to troubleshoot the problems or show you how to operate it. Some specialist technicians can even help with
complex data recovery missions,
virus removal, and
malware removal. When troubleshooting, as long as your computer is operating and can access the internet, most technicians can access it remotely and fix the problem as you watch. If you’re concerned about granting remote access to your system, you can specify that you need a local technician.
Internet supportWhen you’re having internet troubles, there might be a range of causes. Your technician can help with setting up the cables and wiring after you move house, or help troubleshoot NBN and ADSL connectivity issues. This will usually involve checking that all your cables are working and in the right place, and that you’ve got the right software installed. They can set up and test your modem connection or Bluetooth devices, and troubleshoot any connectivity issues on each device.
Network supportWhether at home or in the office, a
secure network is essential for data sharing and access. But many networks need a professional to set it up. Your IT tech support will assess your networking needs, and if you don’t already have a program or system in place, they can recommend a solution that fits your needs and budget. You can enlist their help to install software and hardware to create your own Virtual Private Network (VPN) for your home or businesses. Experiencing network problems? They can troubleshoot the issues using a range of software and then take the necessary steps to get you connected again.
HardwareGet professional help installing your new
computer hardware or troubleshooting hardware problems - without needing to send off your product or spending big on repairs. Hardware coudl include printers, scanners,
Apple products, Microsoft products, or even projectors. Your technician will first find out how you plan to use the product and suggest a setup that works best for you. Then they’ll connect the device, install the best software, and adjust the settings for you. Your IT Technician can also help repair or replace screens and perform other hardware fixes and upgrades.
