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Suggested reads about Technical Support

What does technical support include?

Technical support services will vary widely depending on your problem and the repairs needed. Many technicians offer both home visits as well as remote assistance to help solve your technical dramas. Here are some of the most common technical support issues you might encounter:

Software setup

Software setup and updates are a fact of life for all computer users. When you call on technical support to help with your software setup, they may be able to do the process remotely via a program that allows them to access your computer, or they may visit your premises for in-person help. They will then install the programs you need (for example, Windows) and check your settings to ensure your system is suitable for the software. Your IT support specialist can also help with setting up emails, organising your computer folders, or even training you on how to use the software.

Software troubleshooting

Software not working? Call on a technician to troubleshoot the problems or show you how to operate it. Some specialist technicians can even help with complex data recovery missions, virus removal, and malware removal. When troubleshooting, as long as your computer is operating and can access the internet, most technicians can access it remotely and fix the problem as you watch. If you’re concerned about granting remote access to your system, you can specify that you need a local technician.

Internet support

When you’re having internet troubles, there might be a range of causes. Your technician can help with setting up the cables and wiring after you move house, or help troubleshoot NBN and ADSL connectivity issues. This will usually involve checking that all your cables are working and in the right place, and that you’ve got the right software installed. They can set up and test your modem connection or Bluetooth devices, and troubleshoot any connectivity issues on each device.

Network support

Whether at home or in the office, a secure network is essential for data sharing and access. But many networks need a professional to set it up. Your IT tech support will assess your networking needs, and if you don’t already have a program or system in place, they can recommend a solution that fits your needs and budget. You can enlist their help to install software and hardware to create your own Virtual Private Network (VPN) for your home or businesses. Experiencing network problems? They can troubleshoot the issues using a range of software and then take the necessary steps to get you connected again.


Get professional help installing your new computer hardware or troubleshooting hardware problems - without needing to send off your product or spending big on repairs. Hardware could include printers, scanners, Apple products, Microsoft products, or even projectors. Your technician will first find out how you plan to use the product and suggest a setup that works best for you. Then they’ll connect the device, install the best software, and adjust the settings for you. Your IT Technician can also help repair or replace screens and perform other hardware fixes and upgrades.

Recent Technical Support tasks in Newcastle

Computer tech to change printer ink & clean up Acer computer


New Lambton NSW, Australia

24th Jan 2023

Clean up software Explain why we have certain software that we don’t use etc.. eg skpe for business show me how to change ink in printer - Due date: Flexible - Due date: Before Friday, 27 January 2023

Onsite Computer Technician Newcastle


Newcastle NSW, Australia

8th Sep 2022

Hi All, I have some requirements for an experienced onsite field computer repair technician in Newcastle. Just want to have a quick 3-minute chat to to someone in the area. - Due date: Flexible

Tech whiz required


Adamstown NSW, Australia

22nd Mar 2021

Looking for someone to come and help with setting up: - Sonos speakers - Google nest/home/mesh - Setup app controlling our heat/ac - Video cameras on phone apps - Alarm reprogram

Looking for network, WiFi, Alarm etc tech


Adamstown NSW, Australia

16th Mar 2021

We just purchased a house and the previous owners disabled all networking and smart features. Looking for someone to come over and setup: - Wifi - Sonos speakers - Google Hub - Google Nest - Integrate aircon and heat via the apps - Lights via the apps - Set it up on our phones - Check alarm works and reset password - Setup cameras with online app Thank you

PC Builder/Technician


Cardiff NSW 2285, Australia

29th Jan 2021

Hi I have recently just built my new PC and a few things are wrong with it, the DRAM and BOOT lights stay on when we turn it on and we cannot get into the BIOS, just need someone experienced to come around and have a look. Thanks I’m advance.

Onsite Computer Techinican Needed - Newcastle


Newcastle NSW, Australia

13th Jul 2020

Dear All, My Windows 10 Computer is not booting up I need Onsite Service Technician around the Newcastle region, any takers? Thanks.

Tech savvy individual to re setup tablet


Gateshead NSW, Australia

1st Jul 2020

Chasing someone familiar with Android devices and QR codes. Our company has tablets in stores and one requires attention onsite. The tablet likely needs a factory reset and reconfiguration. Tools required: - USB C charging cable and - power bank (incase any power issues in store) and - phone with hotspot (as backup network connection) -- The task will take approximately 10 minutes on site. Store located in Gateshead

Thank you!

Mac Computer Technician


Speers Point NSW, Australia

16th Apr 2020

I need 2 x Mac Computers (desktop) looked at to run smoother instead of freezing periodically or opening files slowly. Outlook need to be optimised too.

Khai is fabulous to deal with and very helpful. I would highly recommend him for your Computer issues.

Tech help.


Balcolyn NSW, Australia

19th Mar 2020

Connect a keyboard to a laptop. Find the program to make it work, help with Reaper music program Move Finale files from a pc to a laptop

I need technical advice about my security system


Morisset NSW, Australia

24th Feb 2020

Hi I have CCTV hard wired -security system UT-UL tech.I realise it is not a quality system, however I just purchased business.System is recording & Im able to view the cameras from my mobile device remotely. Located in Morisset 2264. Hopeful someone can come to business premises and set the settings to record on movement, the times of recording ect .System appears to be operating, can select cameras live view & playback. I am unsure of the settings that are selected, to be certain I gain the movement when I am not there at night, in case of break-in. I am not certain of the perimeters of record time or selection of record all-time or only movement. The system does not call back to a company. Wi-Fi is connected at premises and working. I just require a technician to come for an hour or so, and see that settings can be checked on my system & also then check if that reflects in the mobile remote access app on my phone? I am unfamiliar in this area. I have the instruction manual.