Airtasker UK Limited Customer Membership Terms & Conditions

These Airtasker UK Customer Membership Terms & Conditions (UK Membership Terms) are between you and Airtasker UK Limited (Company Number: 10905556) (Airtasker). These Terms govern the purchase, renewal and use of an individual customer Airtasker UK membership. By purchasing, renewing, or using an Airtasker UK Membership, you agree to these UK Membership Terms and any use of the Platform is also subject to Airtasker's Website Terms and Conditions available at www.airtasker.com/uk/terms (collectively, the Terms).

1. About the Membership

  • 1.1 An Airtasker UK membership is a paid membership program that entitles the individual account holder (Member) to assign tasks on the Airtasker UK platform https://www.airtasker.com/uk/ (Platform) without having to pay an associated Connection Fee (Airtasker UK Membership).
  • 1.2 During an active Membership Period, Members receive $0 Connection Fees on all tasks booked through the Airtasker UK platform (Membership Benefits), subject to fair use and these UK Membership Terms.

2. Membership Fees and Term

  • 2.1 An Airtasker UK Membership costs £49.90 annually, including any applicable VAT.
  • 2.2 The full cost of the annual Airtasker UK Membership is due at the time of purchase.
  • 2.3 An Airtasker UK Membership is valid for 12 months commencing from the date of purchase (Membership Period).
  • 2.4 At the end of the Membership Period, the Airtasker UK Membership will automatically renew for a successive 12-month period (being a new Membership Period) unless the Airtasker UK Membership is terminated prior to the renewal date, in accordance with these Membership Terms.
  • 2.5 By purchasing an Airtasker UK Membership, you authorise Airtasker to automatically charge your nominated payment method for the annual fee and each renewal at the then-current Airtasker UK Membership annual price.
  • 2.6 You are responsible for ensuring your payment details remain accurate and up to date. A failed or declined payment does not relieve you of your obligation to pay.
  • 2.7 From time to time, we may offer different membership programs, and the fees and terms for those different memberships may vary. You will find details about the membership model you are subscribed to, the applicable membership fee and the next due date in your account.

3. Payments

  • 3.1 An Airtasker UK Membership can be purchased by any individual with an active Airtasker UK user account who is aged 18 years or over.
  • 3.2 To purchase an Airtasker UK Membership, you must visit the Airtasker Membership Landing Page and follow the steps to purchase.
  • 3.3 Airtasker UK Memberships cannot be purchased using gift cards, Airtasker credits, vouchers, or coupon codes.
  • 3.4 Airtasker UK Memberships can only be purchased by the individual account holder who will be the Member. Airtasker UK Memberships can not be purchased for any other individual or account.
  • 3.5 Airtasker UK Memberships are for individuals only and are not currently available to businesses.
  • 3.6 Airtasker UK Memberships cannot be purchased through the Airtasker mobile application and must be purchased via the Airtasker website.

4. Cancellation by You and Refunds

  • 4.1 You may cancel your Airtasker UK Membership at any time by contacting Airtasker's customer service team at least 7 days prior to your Airtasker UK Membership renewal date.
  • 4.2 Airtasker UK Memberships are not refundable. Cancelling your Airtasker UK Membership means that your Airtasker UK Membership will not automatically renew at the end of the Membership Period. Cancelling an Airtasker UK Membership does not entitle you to any credit, refund or exchange.
  • 4.3 To the maximum extent permitted by law, Airtasker UK Membership fees are non-refundable, which may include circumstances where the Member account has been restricted or deactivated for misuse or deleted on request of the Member.

5. 14-Day Right of Withdrawal

  • 5.1 If you paid your membership fee to us as soon as you joined you may withdraw within 14 days. If you have not used any benefits in the current membership period, we will refund this membership fee in full. Otherwise, we will issue you a partial refund based on use of the member benefits during that time (for e.g. if you have assigned a task and had the benefit of no connection fees charged, we will deduct the connection fee that would have been charged as a non-member for those relevant task(s), as applicable from your annual membership fee refund).
  • 5.2 To withdraw within the 14-day period, contact customer service. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

6. Fair Use

  • 6.1 The Membership Benefit during an active Membership Period, entitles Members to receive $0 Connection Fees on all tasks booked through the Airtasker platform.
  • 6.2 Airtasker UK Memberships are for individual use only and are subject to fair use. Airtasker may impose reasonable limits, monitoring, or restrictions to prevent use outside of fair use, which may include, but are not limited to, the following:
    • 6.2.1 Excessive, repetitive, or abusive booking behaviour.
    • 6.2.2 Sharing access to or use of an Airtasker Member account between other users or by businesses.
    • 6.2.3 Behaviour that Airtasker determines to be fraudulent, exploitative or otherwise outside of ordinary individual customer use.

7. Account Use and Non-Transferability

  • 7.1 Airtasker UK Memberships are non-transferable and may only be used by the individual Airtasker account holder.
  • 7.2 You must not share your account credentials or allow any third party to access or use your Airtasker UK Membership.
  • 7.3 Any attempt to transfer, share, or misuse an Airtasker UK Membership may result in immediate restriction, suspension, or termination of the account without any refund.

8. Suspension and Termination

  • 8.1 If Airtasker determines at its sole discretion that you have breached these UK Membership Terms or Airtasker's Website Terms & Conditions, Airtasker may immediately restrict, suspend, or terminate your Airtasker UK Membership or Airtasker account.
  • 8.2 In the event that your Airtasker account is restricted, suspended, or terminated for breaching Airtasker's Website Terms and Conditions or Community Guidelines, you will not be entitled to any refund, credit, or compensation.
  • 8.3 Airtasker reserves the right to accept or refuse any attempts to purchase or use an Airtasker UK Membership, to the extent permitted by applicable law.

9. Changes to the Membership

  • 9.1 Airtasker may, in its reasonable discretion, change these UK Membership Terms, the Membership Benefits, discontinue the Membership program or modify its pricing. Any changes implemented by Airtasker will not affect your right to cancel your Membership autorenewal at any time. As reasonably determined by Airtasker, where we make material changes to these UK Membership Terms or the UK Membership Benefits, we will provide you with 30 days' prior written notice in writing.
  • 9.2 If any change to these UK Membership Terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions.
  • 9.3 Continued use of a Membership after changes take effect constitutes acceptance of the updated UK Membership Terms.

10. Disclaimers and Liability

  • 10.1 Holding an Airtasker UK Membership does not guarantee Tasker availability, pricing, or service outcomes. It merely provides the member with the Membership Benefits.
  • 10.2 Pursuant to Airtasker's Terms and Conditions, you specifically acknowledge and agree that any services provided to you in relation to a Task you post on the Platform will be the services of an independent contractor engaged by you. To the extent permitted by law, Airtasker is not liable for any loss arising out of or in any way connected with the services provided to you by an independent contractor in relation to any Task.
  • 10.3 To the maximum extent permitted by applicable law, Airtasker excludes all liability arising from or in connection with Airtasker UK Membership use. Nothing in these Terms excludes or limits Airtasker's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
  • 10.4 Nothing in these Terms limits any consumer guarantees that cannot be excluded under law.

11. Privacy

  • 11.1 Personal information collected in connection with your Airtasker UK Membership is handled in accordance with Airtasker's Privacy Policy.

12. General

  • 12.1 Airtasker UK Memberships cannot be used in conjunction with other offers unless expressly stated.
  • 12.2 You have statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection laws which are not affected by these UK Membership Terms. To the extent permitted by law, Airtasker makes no additional warranties, express or implied, with respect to Airtasker UK Memberships beyond those required by law.
  • 12.3 In the event of any inconsistency between Airtasker's Terms & Conditions and these UK Membership Terms, these UK Membership Terms will prevail in relation to the Airtasker UK Membership.

13. Governing Law

  • 13.1 These UK Membership Terms are governed by the laws of England and Wales. By purchasing an Airtasker UK Membership, you submit to the exclusive jurisdiction of the courts of England and Wales.