Privacy Policy

Airtasker Pty Ltd ACN 149 850 457 (“Airtasker” or “We”) manages the information that We collect from you in accordance with all applicable privacy legislation in Australia.

This Privacy Policy describes how Airtasker handles your personal information, and sets out the rights and obligations that both you and Airtasker have in relation to your personal information.

By accessing www.airtasker.com (the “Site”) you accept and agree to the terms and conditions of Airtasker’s user agreement (“User Agreement”), which includes your consent to, and authorization of, the collection, use and disclosure of your personal information in accordance with this Privacy Policy. Note that under Airtasker’s terms and conditions of use, you must not use the Site if you are under 18 years old.

1. Collection and Use of Your Personal Information

Airtasker provides a unique, innovative, community-based online outsourcing service. A failure by you to provide information requested by us may mean that We are unable to provide some or all of our services to you.

Airtasker collects personal information when you register with Airtasker. This may include, but is not limited to, your name, address, phone number, contact details, birth date, gender, credit card and account details, occupation and interests. We might also give you the option of providing a photo or video to be associated with your Airtasker user ID. If your personal details change, it is your responsibility to update your Airtasker account with those changes, so that We can keep our records complete, accurate and up to date.

You are not anonymous to us when you log into the Site or post any content (including tasks, items to be supplied, bids, comments or feedback) on the Site or any associated forum. To enable us to improve our existing services and to create new service features, Airtasker may collect, and share with other users and service providers on Airtasker, information about the way you use our services, including (but not limited to) the transactions you enter into on the Site, your feedback rating (including any references requested using our ‘Reference’ feature), the bids you make, the comments you post, and the transactions you enter into with our valued affiliate service providers.

When you:

your user ID and all the material that you post is visible to other Airtasker users and is also publicly available to other internet users. We strongly encourage you to use caution and discretion when posting. Airtasker does not in any way control, and does not accept any responsibility or liability whatsoever for, the disclosure or use of personal information which is voluntarily posted by you in any publicly accessible area of the Site.

Airtasker may also receive and record information from your internet browser and computer, including IP addresses, cookies (see section 2 below), software and hardware attributes and your page requests.

In addition to data collected from your submissions, we may also collect data on your internet behavior from Facebook, other social media sites, and other services. If you use a location- enabled Airtasker service, We may collect and process information about your actual location (for example, GPS signals sent by your mobile device). We may also use a range of different technologies to confirm your location.

Airtasker may use the information collected by it to provide the Airtasker Services, including (but not limited to):

Your contact information may also be used for accounting, invoicing and billing purposes, marketing purposes, by third party service providers to Airtasker, and to respond to any enquiry you make, in some cases information we collect is transferred overseas. When you contact Airtasker, We may keep a record of the communication(s) between you and Airtasker to help resolve any issues you might have. If other user(s) of the Site already have your userID (or other information identifying you), and you have chosen to upload a photo or other personal information to your Airtasker account, We may show those user(s) that personal information.

In certain circumstances We will use your email address to administer our User Agreement (for example, We may notify you of a breach, or action a request for a Take Down Notice in response to a claim of copyright infringement).

2. Cookies and Anonymous Identifiers

If you have registered on the Site then your computer or device may store an identifying cookie or anonymous identifier, which can save you time each time you re-visit the Site, by accessing your information when you sign-in to Airtasker.

Airtasker may use cookies and anonymous identifiers for a number of purposes including to access your information when you sign in, keep track of your preferences, direct specific content to you, report on Airtasker’s user base, and to improve Airtasker’s services. We may also use cookies or anonymous identifiers when you interact with our affiliate service providers (for example, when you integrate your Airtasker account with your Facebook profile).

You agree that if you change the settings on your internet browser to block or restrict cookies (including cookies associated with Airtasker’s services), or to indicate when a cookie is being set by Airtasker, the Airtasker Services may not work as intended. You should remember that, while you may still be able to use the Site if your cookies are disabled, our services may not function properly on your device and you may not be able to take advantage of certain Airtasker features.

3. Protecting and Maintaining Personal Information

Your account is protected by a password for your privacy and security. We will take all reasonable steps to protect the information We hold about you from unauthorized access, use and disclosure, however We cannot guarantee the absolute security of that information, or that our systems will be completely free from third party interception or are incorruptible from viruses. We cannot and do not guarantee that information you send from your computer to us over the Internet will be protected by any form of encryption (encoding software). In light of this, We cannot and do not ensure or warrant the security or privacy of your personal information, including payment and account details. You transmit your personal information to us at your own risk.

You are entirely responsible for maintaining the security of your passwords and/or account information.

4. Third Parties

The Site may contain links to third party websites including the networks of our valued affiliate service providers, advertisers, and PayPal. If you follow a link to any of these websites, for instance PayPal payment system, note that they have their own privacy policies. If you use our website to link to another site you will be subject to that site’s terms and conditions of use, privacy policy and security statement. We strongly encourage you to view these before disclosing any of your personal information on such sites.

Airtasker does not control, and does not accept any responsibility or liability for, the privacy policy of, and use of personal information by, any party other than Airtasker, including any user of the Site and the operators of any website to which the Site links.

If Airtasker is involved in a merger, acquisition or asset sale, We will give affected users of the Site notice before their personal information is transferred to another entity or becomes subject to a different privacy policy.

Third-party vendors, including Google, may show Airtasker ads on sites across the Internet.

5. Marketing

When you register on the Site you may be given the opportunity to elect (“opt-in”) to receive updates on our latest services, news and special offers, and those of our valued affiliate service providers (“Marketing Material”), via your Airtasker account, personal e-mail address, post or telephone. If you conclude a transaction on the Site, you may also be given the opportunity to opt- in to receive Marketing Material from Airtasker and our valued affiliate service providers.

Once you opt-in to receive Marketing Material, You may, at any time, opt-out of receiving Marketing Material. To opt-out go to the 'Manage Account' link on the Site, choose ‘Settings’, then ‘Alerts’ and update your preferences. You can also click on the "unsubscribe" link in any email containing Marketing Material that We send you, or you can request an opt-out by emailing Airtasker using the contact information provided on the Site. If you no longer consent to receiving Marketing Material then you must opt-out in one of these ways.

Airtasker may contact you as the result of a referral by another user of the Site who has provided us with contact information, such as your name and email address. The use of contact information received in connection with a referral will be governed by this Privacy Policy. You may, at any time, opt-out of Airtasker’s referral system by emailing Airtasker using the contact information provided on the Site.

Airtasker uses Remarketing with Google Analytics to advertise online. Using the Ads Settings in a personal Google account, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

Marketing Airtasker and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimise, and serve ads based on someone's past visits to the Airtasker website.

Using the Ads Settings in a personal Google account, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

6. Administrative Communications

Airtasker reserves the right to send you administrative and account-related messages that you may not opt-out of. To cease all communications to you from Airtasker you must close down your Airtasker account.

7. Accessing Personal Information

We will allow you, at any time, to access, edit, update and/ or delete the personal information that We hold about you, unless:

If you wish to access the personal information We hold about you, or to delete your Airtasker account, you should contact Airtasker using the contact information provided at support.airtasker.com.

We need to prevent information in our systems from being accidentally or maliciously destroyed. This means that, where you delete information from our services, residual copies of that information on our active servers, as well as any corresponding information on our back-up systems, may not be immediately deleted.

8. Privacy Concerns

If you have concerns about how We handle your personal information or require further information, please email Airtasker using the contact form provided on the Site. If you make a formal written complaint in relation to our compliance with this Privacy Policy, We will contact you to follow up on that complaint. Other than material that you voluntarily choose to post on the Site (such as Sender postings, bids and comments on other users), the only information about you that We will post publicly is your Airtasker public profile.

Airtasker may, from time to time, modify this Privacy Policy (and update the web page on which it is displayed). Airtasker will send notification of any such modification to your Airtasker account and/or your registered email address. You should check that account regularly.

Airtasker.com ACN 149 850 457. © 2014 All rights reserved.