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- Managed IT support services
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Why book an IT support service through Airtasker?
Capable local IT support service providers aren’t easy to come by. And you can’t rely on word-of-mouth or afford to pore through dozens of online ads while your IT infrastructure isn’t set up or your server is bogged down. Airtasker connects you with rated and reviewed specialists in minutes, so you can quickly get IT support for your business.
Make a post with all the crucial details like your IT needs, location, budget, and when you need the job done. Then, get free quotes from IT support professionals near you. Within our one platform, you’ll be able to browse through several offers instead of settling for limited options. Choose the best IT support specialist for the job, and pay afterward.
We’re here to help you find a skilled IT support specialist at a reasonable rate. You can even book a Tasker on short notice, so you can get your IT needs sorted out in no time. Select the pink ‘Post a task’ button now to get started.
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Top IT Support related questions
The IT support specialist you hire should have a degree in Computer Science or a similar IT-related course. Note that some IT support technicians may not have formal education in IT but have developed IT skills through years of practice and experience. Apart from these considerations, look for a Tasker known for their professionalism and good personality. You can identify these qualities from a Tasker’s ratings and reviews from past clients.
You should hire an IT support specialist whenever you encounter any problem with your IT infrastructure, whether it’s software- or hardware-related. Even a seemingly minor issue may be a sign of other more serious problems waiting to come up down the line. You should also book an IT support specialist if you haven’t had maintenance done on your IT infrastructure or don’t know how to perform network maintenance.
The most common sign that your network has been hacked or cyber-attacked is a significant slowdown in your internet speed. This issue is likely due to increased network activity caused by an external breach. You may also have workstations that suddenly “hang” or crash, files that now ask for a password to access, or programs that run or reconfigure by themselves. Also, emails may get sent out to your mailing list without your knowledge.
If you suspect your business has been cyber-attacked, don’t panic. Instead, disconnect from the internet immediately. Turn off anything that allows for remote access and instruct your employees to change their passwords on their workstations. Find out which servers and workstations were affected by the attack, then call a trusted IT support technician to help close the breach and fix any problems it caused.
Yes, but only if you have the right tools, qualifications, and experience. Software, hardware, cybersecurity, and IT solutions are constantly updating and evolving. So if you decide to perform the duties of an IT support specialist to cut costs, you may not have time for anything else. If you want to reduce costs on your IT infrastructure, see if it’s possible to contract an IT support technician on a part-time basis.
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What do IT support services include?
IT support services include all the tasks necessary to set up, monitor, and maintain your computer network. This service can involve installing new hardware or software, setting up your cybersecurity system, and fixing any IT-related issues as they arise. Here are the different IT support services you can book on Airtasker.
Setting up your IT infrastructure
Your IT support specialist can help you set up the network for your server and workstations. If you have yet to purchase a server and workstations, some IT support technicians can help you choose and procure the right equipment for your IT infrastructure. Do keep in mind that this task may cost extra.
If you already have the necessary hardware, your Tasker can connect each workstation to your server, set up the LAN, your Wi-Fi connections, and network. As for the software, the specialist can install your chosen Operating System.
Setting up and maintaining your cybersecurity
To protect your business from external threats, a Tasker can set up your company firewall and install antivirus software in all your workstations. If you have yet to buy antivirus software or subscribe to a cybersecurity service, some Taskers can help you choose and purchase the right cybersecurity tools for your business needs. Should you want to add specific security features to your company firewall, your Tasker can implement them for you. These features can include restricting or limiting access to social media sites during office hours.
Setting up your communications
Your Tasker can install the necessary hardware and software for your communications like your company Wi-Fi router, VOIP, intranet, company email accounts, instant messaging, and productivity software like Slack or similar apps. The IT specialist can install all your desired internal and external communications apps on each workstation then test their features to ensure they work as intended.
Troubleshooting and fixing IT issues
IT support services can also include troubleshooting any IT-related issue your system may experience or develop. Your IT support Tasker can perform the necessary fixes, whether you're dealing with external cybersecurity threats, issues due to hardware wear and tear, outdated software, data loss, or other related problems.
IT support Taskers can do regular maintenance and system checks on your office network. They can use network monitoring tools to check for data breach attempts and update your cybersecurity software and firewall settings to prevent such attacks. What's more, your IT support expert can check for any worn-out hardware that needs replacing.
As part of industry best practices, your Tasker can recommend a regular or semi-regular maintenance schedule for software and hardware. This process is necessary to back up important data, protect against ever-evolving cybersecurity threats, and ensure your network operates at optimized speeds.