I have a Beko washing machine, and since yesterday it has been experiencing a serious problem. The machine is not draining the water properly. Water remains inside the drum, leaving the clothes completely soaked. The door is also locked and will not open. The washing machine gets stuck at 0:01 on the display and continues spinning, but it does not drain the water. It keeps spinning while the water remains inside the drum. The machine is also making unusual rattling and knocking noises, which are not normal. I have already tried switching the machine off at the plug and turning it back on again, but this has not resolved the issue. I have also opened the small drain pump filter at the bottom of the washing machine, removed it and cleaned out all the dirt and debris that had collected inside. After cleaning the filter, I put everything back in place and tried running the washing machine again. Unfortunately, the problem is exactly the same and there has been no improvement. I have tried these basic troubleshooting steps, but the machine is still not draining, the door remains locked, and it continues to make unusual noises. I would appreciate it if an engineer could inspect the machine and repair the fault as soon as possible,