We're passionate about connecting people ready to work with people who need work done. As Airtasker continues to grow it's important that the community follows guidelines that reflect our values and standards of behaviour. We work hard to enforce these guidelines so that we can maintain our authenticity and transparency, so that everyone has an enjoyable experience.
Airtasker is here to help facilitate a reliable, safe and successful environment and is here to help resolve issues should they arise. In return, we ask for your cooperation and timely response to the Airtasker team. If you suspect a member has violated any Community Guidelines, please report it to Airtasker ASAP. Use the Report as Inappropriate feature located within the task or comments section, or go to Contact Us.
This document will continue to change as we grow and continue to think about what's best for the Airtasker community.
The Airtasker marketplace helps you get more done. To create a safe, respectful and rewarding environment, we need you to follow the Guidelines below:
When you accept an Airtasker Worker's offer on your task, they must be the person who completes the task. If someone else comes to complete it, or if the Airtasker Worker brings someone to help, this is known as subcontracting and not supported on the Airtasker platform.
Why? If the individual/s asked to help with the task don't have an Airtasker account, Airtasker Insurance will not apply.
To maintain the integrity and authenticity of Airtasker, our members can only share private contact information once an offer is accepted via private messages.
To protect your safety and security, disclosure of private contact details or 3rd party links are not allowed to be shared in any public areas of the site including any comments and attachments. This includes business websites, Facebook, LinkedIn, Twitter, personal emails, phone numbers, addresses or personal websites. This is for the purpose of your safety and privacy and to prevent spam.
Community is at the heart of what we do at Airtasker. Courtesy, mutual respect and seeing things from another person's perspective is essential. At Airtasker, we do not tolerate the following negative behaviours, any of which will result in your content being removed and/or your account being suspended:
At Airtasker, we're committed to bringing communities together however this requires your support and cooperation. We do not support the following activities within our Airtasker community, as it jeopardises the creation of a fair, transparent and trustworthy environment, which we highly value.
To ensure a safe and rewarding environment for all members of the Airtasker community, it's important to understand how pricing and payments work.
5.1 No commission based pricing
5.2 Airtasker Pay
5.3 Accurate banking details
5.4 Payment with VISA or Mastercard
We know you're eager to set up an account and get started on Airtasker, but we need you to make sure you qualify for the below:
6.1 18 years or older
Now that you understand a little more about Airtasker, we have some important information regarding accounts.
7.1 No account transfers
7.2 No duplicate accounts