Responding to rebooking requests

Rebookings are one of the best ways to grow your Tasker business. You get to work with Customers who already know and trust you, face less competition and score faster wins. It’s the dream scenario. So, we’ve made it even easier to lock them in. We’ve rolled out two big updates to improve the rebooking experience for everyone:

• A smoother, faster way to get rebooked
• A new response rate standard for rebooking requests

Together, these changes help Customers rebook with confidence and reward reliable Taskers so they can stand out and win more tasks. Let’s break it down.

How to respond to rebooking requests

Meet the new, smoother rebooking experience. We’ve streamlined the whole process so you can respond in seconds – whether you’re making an offer or declining. How it works:

1. You receive a rebooking request from a Customer
2. Choose one of two options:
   • Make an offer
   • Decline

That’s all it is. Just quick decisions that keep things moving for both you and the Customer.

What’s new

Response rates for rebookings

We now track the percentage of rebooking requests you respond to within 24 hours. That means:

• You have 24 hours to make an offer or decline a rebooking request
• If there’s no response within 24 hours, the request will be auto-declined
• Auto-declined requests count as non-responses and will lower your response rate

This helps Customers get quick clarity and helps Airtasker highlight the most reliable Taskers.

Why it matters

It affects your offer ranking

Your response rate now plays a role in where your offers appear in our offer ranking system.

• High response rates will boost your offer ranking, meaning you’re more likely to get selected as the Top Offer
• Low response rates (i.e. repeated auto-declines) will lower your offer ranking

To avoid a low offer ranking, respond to rebooking requests. It gives you a better chance of being selected as the Top Offer, especially when Customers are deciding between familiar faces.

It creates a better rebooking experience

Customers rebook because they trust you. Responding promptly reinforces that trust and shows you’re reliable, professional, and ready to help. This is now our required standard for all Taskers, because it helps create a reliable marketplace for everyone.

FAQs

What if a Customer contacts me directly?

If a Customer directly reaches out to you, always send them a rebooking offer through Airtasker. That way, your response counts toward your response rate and the task stays protected and tracked on Airtasker.

What if I can’t respond within 24 hours?

We get it, sometimes you’re busy on a job or waiting on more info from the Customer. If you really need extra time, tap “I need more time” to get an additional 8 hours. This keeps the request active and avoids it expiring. That said, responding within 24 hours is always best for your ranking and your chances of winning the task.

What if I can’t do the rebooking?

No problem, simply decline the request. Declining still counts as a response, meaning it helps your response rate and is far better than letting the request auto-decline.

The takeaway

Rebookings just became faster, clearer, and more rewarding. By building the habit of responding within 24 hours, you’ll:

• Protect and boost your offer ranking so you continue winning more work on new tasks
• Win more rebooking work and build a loyal Customer base
• Deliver a better experience for Customers who already trust you