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Why book technical support through Airtasker?

When you’re stuck with a computer or tech drama, it’s hard to know where to turn to for technical support. Hire a technical support professional to avoid wasting time searching for answers, with no risk of messing things up or making it worse. When you find a trusted professional who can solve your computer woes quickly, you can get back to work (or Netflix) in no time.

Whether your hard drive has crashed, you need some training, or you need all the cables set up properly at your new home or office, you’ll find patient and reliable IT support at Airtasker. We can connect you with a computer technician or technical support whiz in no time.

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Top Technical Support related questions

What does a technical support worker do?

Technical support workers help install computer technology (including hardware and software), fix any problems you’re having, and show you how to use it.

What are some common problems fixed by technical support workers?

The most common issues are related to computers or the internet - including hard drives crashing, viruses, and NBN/ADSL connection issues. Other common tasks include setting up a new phone, fixing a crashed computer, and removing viruses.

Should I book home tech support or remote tech support?

If your device is functioning, you may be able to connect to remote technical support, who can access your device remotely or talk you through the steps. If there’s a physical/hardware issue, you’ll need a technician to come out and fix the problem onsite.

What are the skills required for technical support?

The best technical support professionals have a good understanding of information technology, excellent problem-solving skills, and plenty of patience.

Do technical support workers provide replacement parts?

Sometimes they can, but this is usually an additional cost. Usually, they will inspect the problem and make a diagnosis, and then let you know whether any parts need replacing. They can often help you source parts if you need them.

How much does it cost to hire technical support?

Technical support services usually cost between $60-$120 when booked through Airtasker. The cost may vary depending on how complex the problem is, how long it’ll take to fix, and whether you choose a remote or home-based service.

What does technical support include?

Technical support services will vary widely depending on your problem and the repairs needed. Many technicians offer both home visits as well as remote assistance to help solve your technical dramas. Here are some of the most common technical support issues you might encounter:

Software setup

Software setup and updates are a fact of life for all computer users. When you call on technical support to help with your software setup, they may be able to do the process remotely via a program that allows them to access your computer, or they may visit your premises for in-person help. They will then install the programs you need (for example, Windows) and check your settings to ensure your system is suitable for the software. Your IT support specialist can also help with setting up emails, organising your computer folders, or even training you on how to use the software.

Software troubleshooting

Software not working? Call on a technician to troubleshoot the problems or show you how to operate it. Some specialist technicians can even help with complex data recovery missions, virus removal, and malware removal. When troubleshooting, as long as your computer is operating and can access the internet, most technicians can access it remotely and fix the problem as you watch. If you’re concerned about granting remote access to your system, you can specify that you need a local technician.

Internet support

When you’re having internet troubles, there might be a range of causes. Your technician can help with setting up the cables and wiring after you move house, or help troubleshoot NBN and ADSL connectivity issues. This will usually involve checking that all your cables are working and in the right place, and that you’ve got the right software installed. They can set up and test your modem connection or Bluetooth devices, and troubleshoot any connectivity issues on each device.

Network support

Whether at home or in the office, a secure network is essential for data sharing and access. But many networks need a professional to set it up. Your IT tech support will assess your networking needs, and if you don’t already have a program or system in place, they can recommend a solution that fits your needs and budget. You can enlist their help to install software and hardware to create your own Virtual Private Network (VPN) for your home or businesses. Experiencing network problems? They can troubleshoot the issues using a range of software and then take the necessary steps to get you connected again.

Hardware

Get professional help installing your new computer hardware or troubleshooting hardware problems - without needing to send off your product or spending big on repairs. Hardware coudl include printers, scanners, Apple products, Microsoft products, or even projectors. Your technician will first find out how you plan to use the product and suggest a setup that works best for you. Then they’ll connect the device, install the best software, and adjust the settings for you. Your IT Technician can also help repair or replace screens and perform other hardware fixes and upgrades.