Posters Community Guidelines

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We're passionate about connecting people ready to work with people who need work done. As Airtasker continues to grow it's important that the community follows guidelines that reflect our values and standards of behaviour. We work hard to enforce these guidelines so that we can maintain our authenticity and transparency, so that everyone has an enjoyable experience.

Airtasker is here to help facilitate a reliable, safe and successful environment and is here to help resolve issues should they arise. In return, we ask for your cooperation and timely response to the Airtasker team. If you suspect a member has violated any Community Guidelines, please report it to Airtasker ASAP. Use the Report as Inappropriate feature located within the task or comments section, or go to Contact Us.

This document will continue to change as we grow and continue to think about what's best for the Airtasker community.

We love connecting people who need work done (you!) with members of the local community who want to work. Our community is growing every day and it's important to us that all of you have a safe and enjoyable experience on Airtasker. That's why we have these Community Guidelines, to share the values and standards of behaviour we expect everyone to follow.

We're here to facilitate making this marketplace reliable, safe and beneficial for you, and also help resolve any issues that may arise. But we can't do it alone. To help us help you, we ask for your cooperation and timely response when engaging with our Airtasker Support team.

If you see something that violates these Community Guidelines, please reach out to AirSupport and report it to us ASAP. Click the ‘Report as Inappropriate' button located within the task or comments section, or go to Contact Us.

These Community Guidelines are here to protect you, and we take breaches of them seriously. If you are found to have When a person breaches our Community Guidelines, we may take action to remove any content, offers, suspend or even permanently cancel your account.

  1. Task posting guidelines

We're all here to get our tasks done and done well. So to create a safe, respectful and rewarding environment, these are the guidelines to follow:

  • Tasks must be legal
  • No prohibited items
  • No escort or adult services
  • Clear and accurate scope, time and budget required
  • Task based posts
  • No advertising
  • No alcohol related Tasks
  • Tasks for ‘Commercial Passenger Vehicle Services' are prohibited in the U.S.

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2. Publicly sharing private information

To protect your safety and security, you must only share private contact information after an offer is accepted through our private message system.

Private contact details or 3rd party links must not be shared in any public areas of the site including any comments and attachments. These private contact details or 3rd party links include, but are not limited to, business websites, Facebook, LinkedIn, Twitter, personal emails, phone numbers, addresses or personal websites.

2. Unacceptable behaviours

We're all about our community. Without you, there's no us. So courtesy, mutual respect and keeping an open mind to other perspectives is essential. At Airtasker, we do not tolerate the following negative behaviours against other members of the Airtasker Community or our staff :

  • Hatred or violence
    • Comments or actions that promote hatred or violence against specific groups or people, including any representatives of Airtasker, will not be tolerated.
    • Racist content or behaviour to incite racism is also not permitted.
  • Discrimination
    • Comments that are derogatory towards any members of the community, or contain vulgarities used in the context of a personal attack/insult, will not be tolerated.
  • Harassment
    • Actions or comments that may cause distress or jeopardise other members of the community are not allowed. This may include persistent disturbance, torment, intimidation or communication aimed at influencing other members' offers, all of which are strictly not allowed.
  • Illegal behaviours
    • Airtasker has a zero-tolerance policy for any illegal behaviours including but not limited to theft, vandalism and any unlawful activity such as the use of drugs or weapons.
  • Trolling
    • Tasks and comments that are deemed to be trolling or inappropriate are prohibited.
    • Comments that are considered to be off-topic or inflammatory in nature to invoke other members of the community are also not allowed.

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3. Unsupported practices

We support bringing people together. We will always take action against any activity that jeopardises the creation of a fair, transparent and trustworthy environment. Such activities may include:

  • Fraudulent Airtasker reviews
  • Artificially improving public profile
  • Discussion forum
  • Harvesting member information
  • Lead generation
  • No alcohol-related Tasks

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Leaking Tasks Off Platform

Whether it's during the assigning stage, or after you've accepted an offer, taking tasks off the Airtasker platform is not supported. Every Tasker should have a fair go when it comes to submitting an offer, and preventing another Tasker's ability to do that creates an unfair environment. In addition, taking tasks off the platform means you lose the ability to:

  • Review the work the Tasker provides you before releasing payment
  • Receive Customer Support by Airtasker
  • Access to Airtasker's secure payment system
  • Protection by our Terms & Conditions, including access to insurance

In addition, Taking a task off the platform means a cancellation occurs. Repeatedly cancelling tasks may result in you gaining a poor star rating and profile reviews impacting your ability to get tasks done in the future, or even result in your account being suspended or banned.

4. Pricing and payments

Everybody deserves to be in a safe and rewarding environment. So it's important to understand how pricing and payments work.

  • No partial payments Any offers made on your task should be for the full scope of the task. When you accept an offer, that is the final amount that you're obligated to pay (in addition to the Connection Fee). Tasks offering partial payment, including sales and commission-based tasks, are not permitted and will be moderated and/or removed.
  • Airtasker Payment Account Cash payments are not supported on the Airtasker platform. When an offer is accepted you will need to add funds to the task which are securely held in escrow with your Airtasker Pay account until the task is completed. Airtasker Pay ensures your funds are held safely until the task is finalised.
  • Accurate banking details To provide seamless transaction of funds to your Tasker, please ensure your credit or debit cards details are valid and up to date in your Payment Settings.
  • Payment with VISA or Mastercard All tasks must be remunerated via credit or debit Mastercard, VISA or American Express card, AfterPay or Airtasker Credits. Cash or cash equivalent payments are not supported.
  • Cancellation Policy: As set out in our terms and conditions, if you cancel a task after you have assigned it, the full value of your task will be returned to you and the Connection Fee will be retained.

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4. Pricing, fees and payments

We understand that everybody wants a safe and rewarding environment. So it's important to understand how pricing and payments work on Airtasker.

  • Offer prices When a Tasker makes you an offer, it is for the total amount for that task. Offers are not hourly, unit or quote based. Partial quotes mentioning further negotiation of prices off the platform are also not permitted.
  • **Airtasker Payment Account **For safety reasons, cash payments are not supported on the Airtasker platform. Instead, to ensure that Taskers are paid in full the Airtasker Payment Account securely holds the task funds received from you until you mark the task as complete. -

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5. Accountability for task outcomes

When you accept a Tasker's offer on your task, you and the Tasker remain accountable for your behaviour on the Airtasker platform and the outcome of the task.

  • Poor platform experiences: We encourage good behaviour for all users of our platform. Both Taskers and Customers are able to provide reviews on each other - including in respect of cancelled tasks.
  • Suspensions: Repeatedly cancelling tasks and other poor behaviour that breaches these Guidelines may result in your account being suspended. Account suspensions can range from a temporary suspension to permanently cancelling your account.

6. Account Eligibility

We know you're super keen to set up an account and start checking off your to-do list, but we need you to make sure all members of the Airtasker community are 18 years or older. This is a legal requirement as people under the age of 18 are not able to enter a legal contract with Airtasker. Airtasker reserves the right to request proof of age.

7. Account administration

Now that you understand a little more about Airtasker, we have some important information regarding accounts.

  • No account transfers Your account is your responsibility and you must maintain control of it. It must not be transferred to another person as your account and reviews reflect you and your actions.
  • No duplicate accounts Members may only have one account on the platform. As your account reflects your reputation on the marketplace and represents your skills and abilities, any duplicate accounts attempting to disguise a member's history will be removed immediately. This means that all content posted by additional or duplicate accounts will be removed and any associated task contracts will be cancelled.
  • Cooperating with other members for the Airtasker Community and Airtasker Staff Where members of the Airtasker Community or Airtasker Staff reach out to request information, both Customers and Taskers are required to promptly respond within a reasonable timeframe.

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8. Identity on Airtasker

Transparency, accountability and respect for each other are what makes Airtasker a positive and safe environment. To help foster trust in the community, all members are required to have a profile photo and include their legal name.

Fake or miscellaneous photos and names are not permitted (no matter how cute your dog is). Members who do not have an accurate profile photo or name that meets Airtasker standards may be asked to update their details to continue using our site.

Airtasker profile standards

  • Name You must use your real name, as stated on your identification documents (passport, drivers licence etc).
  • Profile photo A clear front-on profile photo of a member's face, so it's easily recognisable to other members and shows who you are.

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