Insurance on Airtasker

By Tim Fung

Updated: September 23rd, 2021

What types of insurance is available to the Airtasker Community and how does it work?

We’re an online marketplace that connects the local community. Or more simply – we connect people who need tasks done with people looking to help out and earn more.

But there are three things that people from all walks of life want from any community they become a member of:

Trust, quality and safety.

That’s why we’re constantly looking at ways we can improve on this with features such as reviews, badges and of course – insurance.

Here on Airtasker, we’ve got two different types of insurance available to members:

1 – A third-party liability policy provided by CGU Insurance
2 – An income protection insurance policy provided by Roobyx

Our insurance partners have provided the content below to split out the different types of insurance to help you get a better understanding.

Airtasker third party liability insurance

 Please note: nothing contained herein is general or personal advice. Furthermore, it is declared and agreed that nothing contained in this summary should be understood to be an express or implied condition, term or exclusion which forms part of the Insurer Policy terms and conditions or be relied upon in the event of a Claim. Please contact Airtasker for access to the Certificate of Currency and/or Insurance Policy Schedule and/or Policy Wording for information as to the specific coverage, terms, conditions and exclusions afforded by the Insurer in the event of an incident, occurrence or Claim. Please also note that each Claim is subject to an Excess payable by the Airtasker Worker – full details of the Policy, its coverage and exclusions including the applicable excess details are available on request by the Airtasker Worker.


The Airtasker Insurance Policy from CGU Insurance covers the Airtasker Worker for their liability to third parties for personal injury or property damage whilst performing certain task activities. Learn more about Airtasker’s Insurance provided by CGU.

How does this work for Job Posters?

If an Airtasker Worker is liable for injury to, or damage to property of, a Job Poster or someone else as a result of performing covered activities, Airtasker Insurance can help to cover the liability of the Airtasker Worker. Please refer to the Help Centre for more information on how Airtasker Insurance works for Job Posters.

How does Airtasker Insurance work for Airtasker Workers?

Airtasker Workers are primarily responsible for the work they carry out under a Task Contract and may be liable for consequences that result from their activities when performing a task. Airtasker Insurance is intended to cover the liability of the Airtasker Worker to the Job Poster or anyone else for injury or damage to property. Please refer to the Help Centre for more information on how Airtasker Insurance works for Airtasker Workers.

Do excesses apply and who pays the excess?

All claims made under the insurance and for which the policy responds are subject to an excess that is payable by the Airtasker Worker. Airtasker Workers are encouraged to familiarise themselves with the applicable excess that applies for any actual or alleged demands for compensation against them. Please refer to the Help Centre for more information on excesses.

Content provided by Modern Risk Solutions Pty Ltd which is a Corporate Authorised Representative of PSC Connect Pty Ltd (Australian Financial Services Licence AFSL 344648)

Airtasker income protection insurance

If you’re an Airtasker Worker, this insurance policy has been designed to empower your freedom to work as and when you choose with less worry. Provided by Roobyx Pty Ltd, it helps you keep earning income for a period of time if you’re injured and that results in a loss of work (depending on the level of cover you selected).

You can choose the type of cover and benefits to suit your task activity.

How does this work when your earnings change on a weekly basis?

This insurance policy lets you put some of the money earned when you complete tasks towards an income protection insurance premium.

The insurance premium can go up or down depending on your task activity. The premium is calculated weekly – based on what you’ve earned in the previous week. This means you can work as much or little as you want and helps you to maintain that all-important flexible work/ life balance.

Roobyx offers While You Work Cover for just “flexible work” injuries, or, 24/7 Cover for all injuries other than those related to any of your other jobs.

While You Work Cover provides insurance protection to cover a loss that results from an injury while you’re completing a task on Airtasker.

24/7 Cover provides insurance protection to cover loss that results from an injury around the clock. It’s important to remember this policy does not cover any work activities other than for Airtasker or other nominated platforms.

How does the claim process work?

  1. Fill out the claim form and lodge it with a doctor’s certificate.
  2. A Roobyx Claims Manager will either accept your claim or contact you for more information.
  3. If successful, you’ll get weekly benefit payments every fortnight in arrears. This means that the earliest you’ll get payment is 14 days plus your waiting period after you are unable to work.
  4. You’ll start getting payments after the waiting period. This’ll continue until you’re able to start working again or until the benefit period runs out, whichever happens first.

The amount you get from a claim is calculated out by averaging out your earnings over the 10 weeks before the date of the injury which resulted in you being unable to work on Airtasker.

What happens to my income protection insurance if I stop doing tasks?

Not a problem! If you stop earning you can keep the insurance going and keep paying a small weekly fee. Or you can cancel the insurance, then simply re-apply when you start up again.

Are there any additional charges?

Yes – please be aware that Roobyx does charge a small admin fee which gets added to the premium you pay. The admin fee is $1.50 per week ($1.65 incl. GST) to cover Roobyx’s basic admin costs.

Learn more about income protection insurance provided by Roobyx.

Content above has been provided by Roobyx, a trading name of YourCover Pty Ltd (Australian Financial Services Licence AFSL 461299)

Keep earning even when you can't.

Get hassle-free income protection now. Cover for accidents causing lost earnings, broken bones and more. It costs less than one hundredth of your weekly earnings. Premium and benefits go up and down each week in line with your earnings

Flexible, just like you!

* Content provided by YourCover Pty Ltd



Co-Founder and CEO, Airtasker

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  1. Elie

    Hi, I was just wondering if you offer your policies directly to customers or if we need to get it through a broker. I searched through but couldn’t find much details about your company.

  2. Hi Elie, Thanks for getting in touch. If you head over to our insurance page, you should find everything you need to know. Please let us know if you have any more questions or get in touch with our customer support team at

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