How Evergreen Walls grew its national footprint with on-demand couriers and installers

Scaling a boutique business across Australia often brings significant logistical headaches. For Evergreen Walls, a specialist in premium artificial greenery and artificial green walls, the challenge was not just creating a high-quality product; it was delivering and installing those items Australia-wide without the massive overhead of traditional contractors.

Before turning to Airtasker, the team relied on standard courier and installation services, but these traditional models often lacked the agility a fast-growing business requires. As many small business owners know, “sensitive freight” such as artisanal greenery and fragile pots does not always fare well in the hands of high-volume carriers like StarTrack or AusPost.

Similarly, coordinating professional installation companies for remote sites often meant dealing with rigid schedules, high call-out fees, and the endless administrative burden of chasing contractors in regional areas. Between broken items, the frustration of couriers being unable to take products due to sizing, and the difficulty of finding reliable on-the-ground support to assist their core team with larger installs, the team needed a more dependable way to move their stock and complete their setups.

Moving from faceless freight to personable couriers

The shift to using Airtasker for logistics changed the game for Evergreen Walls. Instead of booking a standard delivery or courier service, they began using Taskers to transport packages and parts directly to job sites.

The benefit was immediate: Taskers proved to be more personable and provided a much nicer experience for customers. With Evergreen Walls’ ability to vet profiles and reviews beforehand, they experienced significantly less risk of damage to their fragile pots and greenery. This “last-mile” reliability and positive customer service approach has allowed the business to scale nationwide.

Why traditional installers aren’t always the answer

For many businesses, the default for a nationwide rollout is to hire a traditional installation service. However, because Evergreen Walls specialises in pre-manufactured products, their installations are led by an experienced internal team, with additional hands often required to support large-scale or logistically complex jobs.

The team discovered that contracting large-scale installation companies was often an expensive and inflexible option when all they needed was local labour, such as drivers, pickers, packers, or general site assistance. Instead, they found that booking local Taskers allowed them to supplement their existing workforce, particularly on multi-day installs, tight deadlines, or projects spread across multiple locations.

By using Airtasker, they have been able to quickly source practical, reliable support for large commercial installs and remote sites without the premium price tag or rigid scheduling of traditional contractors.

The shift to personal, nationwide logistics

By using Airtasker to find both labourers and couriers, Evergreen Walls has been able to offer its services nationwide with ease, even in remote locations where traditional help might take a week or more to organise.

In particularly remote or regional areas, Airtasker has enabled Evergreen Walls to find local drivers and general labour to support their travelling installation teams, reducing downtime and ensuring projects stay on schedule regardless of location.

“We have used Airtasker for years now. We use their platform to find couriers and labourers all over the country. Their platform is easy to use and can find help in many locations. It helped us offer services nationwide easily without having to manually contact companies and wait for responses. Very helpful for quick-moving small businesses,” says the team at Evergreen Walls.

How Airtasker has supercharged Evergreen Walls

Reliability in remote areas: Finding help in regional locations that traditional freight or install companies often consider “too hard” or too expensive to service.
Last-minute flexibility: The ability to book help at the eleventh hour, such as a job in December where the team ran out of pebbles and booked two Taskers instantly to collect and deliver materials to the site.
Streamlined resourcing: Reducing the internal time spent chasing quotes and bookings from general unknown handypersons found online.
The rebooking feature: The ability to easily reconnect with trusted Taskers who have successfully handled their fragile products in the past.

Growing beyond the physical install

Evergreen Walls has now begun exploring other ways to support their business growth with Airtasker, by using the platform to outsource web development and social content. They are proving that a small, quick-moving business can scale almost any function by tapping into a local, skilled community.