Test NBN connection and update router firmware

Posted by Alex M.


Byron Bay, New South Wales, Australia

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Due date
Sunday, 2nd Oct 2016
I have a customer with an NBN connection who are having a lot of trouble with dropouts, slow speeds. NBN has visited and said there is no problem. I need you to visit and find what their problem is. You will need a laptop with a LAN port and a spare wireless router. First, update the firmware on their current wireless router and see if that fixes the problem, if it doesn't try your wireless router. You can also directly connect to the NBN box without a router and see if that works. You need to have IT expertise with wireless routers and computers to fix this problem. The customer is about 30 mins drive from Byron Bay.

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