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Telstra Cable Guru with time and patience needed

Posted by Jill H.

Location

Sydney 2074 NSW

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Due date
Tuesday, 30th Apr 2013
Details
I have the ultimate cable internet package with Telstra but often I get slower than dial-up speeds, particularly using WiFi. The modem is a standard Home Gateway from Telstra, now a year or so old. I'm happy to pay for a new modem but whenever I upgrade to more expensive Telstra services I don't seem to get any improvement in performance. After endless fruitless hours on the phone to Telstra I want someone who knows what they are doing to sort this out for me and get my cable wifi system working at speed. and yes, we do download movies!
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Jill H. left a review for Ash B.
“Ash was great to work with, on the technical side he knew all about the networking side, the router and modem issues. Alas, he could not make Telstra customer focused nor prevent the Telstra run around, but at least he coped with it peacefully. Which is more than I could have done.”
Ash B. left a review for Jill H.
“Wonderful to work with, very nice person!”
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Ash B.
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21 comments about this Task
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Ricardo,

None of that was directed at you or anybody else. Sorry if it sounded that way! My apologies.

I simply meant, don't waste your time and resources checking other equipment in the network topology.

Never meant any disrespect :)

-Ash
Ash,
There is no need for u to missrespect people in the community by saying "dont waste your time by going down the wrong road" which is very unprofessional.

Thanks

Ricardo
I'm a certified network engineer and can fix this very quickly.
Don't waste your time by going down the wrong road.
Jill,

You're experience what us network engineers refer to as an "ARP broadcast storm". Its's when good packets are colliding with bad packets constantly and resulting in massive degradation in speeds.

I've fixed this a million times before it really needs to be resolved properly before you can see high speeds again.

I'm free all weekend and would love to take care of this for you right now.

Thanks,
-Ash
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