Roberto P. (job poster) hired Benhaqi mourad N. (Tasker) to help with this task. Got a similar task you need done?

Sort out WooCommerce Incompatibility Mac OS

Posted by Roberto P.



Due date
Sunday, 27th Sep 2015
I have an issue with my Woo Commerce WordPress site that I'm hoping to get fixed.

Just be aware that this is a very specific problem that the WooCommerce Ninjas, which is the paid support, are not able to fix. If you're goign to just try a bit of GoogleFu then be aware that the low hanging fruit has already been picked

I have multiple customers that have the same problem. When using MAC OS and Safari they can't add products to the booking tab. On the Woo Commerce bookings dashboard I can see the products there but they're not appearing on the customer's browsers.

This only happens for MAC OS, not IOS so iPhones are okay, and occurs with Safari 6.5 to 8.0.8. It's a real issue as we're now losing bookings over it.

Be aware that this is a very specific problem that affects a small combination of browsers and IOS, although I can't lock it down to what the issue is or the combination.

The task is to find the problem, identify and document it for me and that's it. If you can fix it you're welcome to do it for an agreed upon fee by the two of us.

If it takes you five minutes to point me to a web page that documents this exact problem then you'll get the fee upon verification, even if you can't fix it.

To help since I can't share the website here are the plugins currently being used

Wordpress 4.3.1
Easy HTTPS (SSL) Redirection 1.4
Export User Data 1.2.0
Profile Builder Hobbyist 2.2.2
WooCommerce 2.4.6
WooCommerce Bookingst 1.7.13
WooCommerce PDF Invoices & Packing Slips 1.5.22
Woocommerce Poor Guys Swiss Knife 2.2.4
WooCommerce Pretty Emails 1.4.3
WooCommerce Stripe Gateway 2.5.4

So "Help me, Obi-Wan Kenobi; you're my only hope."
Roberto P. left a review for Benhaqi mourad N.
“Mourad was an absolute gun. He smashed this task out of the park when other Airtasker and official could not solve it.

To be clear our website issue was very specific and could not be solved with a 5 minute Google search. Mourad spent a day testing and examining out website configuration, PHP setup and server to find out what was causing or issue.

Once we thought is was solved we remote browsed a third computer to be absolutely certain the problem was solved which we confirmed.

Thanks again Mourad.”
Benhaqi mourad N. left a review for Roberto P.
“i could give Roberto 10 stars if airtasker allowed me.
what a wonderful business man, very patient, very friendly and always professional.
he gave me all the time i needed to sort this out, and believed in every suggestions i come out with.

finally we fixed the prob.

i will of course work with Roberto in the future.

Grazie Roberto !

Benhaqi mourad N.
93%Completion rate

The percentage of accepted tasks this Tasker has completed.

Hi roberto,
I can fix your problem! No need to tell me your website address :)
I can just fix it and tell you how i did. And provide you a solution.

No pay till its fixed!

Hi Roberto! Thanks for recommending me. Due to workload that has come in over the weekend, we won't be able to to do this until Wednesday. However, please assign me and I will get it done as soon as possible
You need to assign a person first and then discuss further.
I understand that people would like to see the site but the airtasker rules don't allow it and I have no intention of breaking those rules. I'm a reasonable person so if it takes a lot of work to fix once diagnosed I don't expect that to be part of the task. The task is to diagnose and document the problem.
Hi Roberto, to fix the issue we need to see the site.. it's impossible to diagnose without seeing it in action :) Cheers
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