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Reset and fix my laptop

Posted by Jessica W.

Location

St Kilda, Victoria, Australia

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Due date
Monday, 28th Aug 2017
Details
So I bought an old mac book laptop 2008 and I'm struggling to be able to use it. There's no sound and I can't connect my iPhone to it, I can't reset it and I can't log out of the old owners login. It has also turned all my external hard drives into read only! I need someone to fix and and make it useable
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“Great to work for you Jessica! Anytime happy to help you”
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Daniel R.
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It would take one day
1 year ago
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4 comments about this Task
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Hi Jessica 😊, I'm a Pc tech, If I go to system preferences > sound > output, the device for sound ouput should bethere,
However there have been many cases where the headphone jack thinks something is plugged in. One way of fixing it is to insert a aux cable into headphone jack and slightly twist it.

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Exactly my point. So If you cant enable the device from system preferences you may have an issue swith you heasphone jack
Also you mentioned you cant connect your iphone. Does your iphone appear when yiu go into itunes?
No but my photos download
You will alao need to contact old owner to remove this mac the cloud Otherwise known as find my imac
Reformatting your mac and installing the latest operatinf system would be the next thing we do.
Your hard drives need to be formatted and your laptop needs a fresh clear and reinstall
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