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Need some Computer / IT help

Posted by Terri H.

Location

Melbourne 3073 VIC

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Due date
Wednesday, 3rd Apr 2013
Details
have a problem with wireless Internet router/ modem. started last night after power outage. tried to troubleshoot and think I've made it worse.
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Terri H.poster
Thanks - this has been really helpful!!
Huy was pretty spot on, I had a similar problem with my Optus modem, called Optus and they ran through the usual technical issues and then sent someone out who replaced the modem. Shouldn't cost anything if you are still under contract, fingers crossed you can get it fixed/replaced!!! Good luck
*replacement wireless modem
Whatever you do, not worth getting a replacement cable modem online (i.e. eBay), as you will still need to call Optus for them to provision the modem on their network. Best bet is to ring Optus up, and request a replacement modem.
Terri H.poster
Thanks so much for your advice.
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