Suzanne T. (job poster) hired Michael S. (Tasker) to help with this task. Got a similar task you need done?
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Make my internet work... PLEASE!

Posted by Suzanne T.

Location

Randwick NSW 2031, Australia

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Due date
Wednesday, 19th Aug 2015
Details
Make our internet work. Not sure if it's modem, service provider, wiring or all of the above. Need help figuring it out.
Reviews
Suzanne T. left a review for Michael S.
“Helpful, knowledgeable, friendly.”
Michael S. left a review for Suzanne T.
“Great folks... was hoping to hear how they got on with their provider as an adjacent unit was getting great performance (for ADSL, in that area). Hope all is well now.”
Assignee
Michael S.
(23)
93%Completion rate

The percentage of accepted tasks this Tasker has completed.

Hi Suzanne,

I have 25+ years experience in this stuff at all sort sorts of levels including 14 years in ISP land (heading up tech for OzEmail and then Verizon Business) and 4 years at D-Link heading up service and equipment for our ISP customers. I'm hands on at a cabling and component level but also know the flow and pitfalls of the provisioning process inside out. Studying full-time ATM, hence the Airtasking. I LOVE the challenge of fixing the worst issues and have been doing so a long time.
Questions(4)
Hi Suzanne. Had it worked prior?
Hello Suzanne, perhaps some history to help determine where the issue lies.
1. Has the internet ever functioned - or is this a new install?
2. Do you have a working phone attached to the phone line?
3. Do you have a jack in the wall for the internet?
4. Are you in a house or unit?
5. What are you using to test your connection to the internet, could it be the device you are connecting from?

Regards,
Nick
Hi Suzanne
Is this an ADSL service and when did the internet last work?
Thanks
Peter
R u with Optus
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