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Jigoshop / Wordpress assistance

Posted by Jane W.

Location

Remote

Due date
Tuesday, 17th Sep 2013
Details
Hi I need someone skilled to fix a problem on my Wordpress Website and then explain what the problem was (just briefly) I am receiving an error when a customer tries to checkout - "too many redirects occurred trying to open [Content Moderated] . This might occur if you open a page which is redirected to open another page which then is redirected to open the original page" . At the same time tis error occurred i noticed that when i click on "shop" which normally shows "all products" no products are there. To see products you have to click on the drop down menu to each menu item then they appear. This appears to be linked.
I have tried clearing caches and ensuring cookies are allowed and I have tested it on two computers and Ipad, iPhone and different browsers and it still occurs. I have also uninstalled and deleted any plugins and extensions that I thought may have interfered.
My checkout has worked perfectly for the last 9 months using Jigoshop.

Thanks, Jane.

P.S I am not in Australia at present so I can only communicate via email or air task messaging.
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Bart J.
(2)
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16 comments about this Task
Comments are now closed
Unfortunately I don't know any easier way since the wp-config.php file has sensitive information (your database password, for example) and maintaining security would require exclusively FTP access and manipulations.
The instructions can be found at and I highly recommend reading it. There are extra precautions they recommend for even better security of error logs (setting the file's read permissions to 600) and also redundant instructions that may be needed to activate error reporting on your host just in case it's not on by default and select for the types of errors reported.
You may also have trouble creating the log file since it has to be writable on your host so you may need to create an empty log file with the correct write permissions first. If you're confident enough you could paste
define('WP_DEBUG', true);
if (WP_DEBUG) {
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);
}
directly below
define('WP_DEBUG', false);
and add 2 forward slashes in front of it i.e.
//define('WP_DEBUG', false);
Hi Jane. Where did you see the words "edit" and "code edit"? Within the admin dashboard? I thought you could only edit/replace wp-config.php via FTP, which would require any text editor. To be honest, your caution is valid - this is the most important file in Wordpress so a backup is essential. The fact your website is already live makes this action even riskier.
Jane W.poster
Hi Michael, finally got a chance to try to activate debug mode. I managed to get
into the file wp-config.php but wasn't confident enough to continue with it as i really don't know what I am doing - worries I may so something to it I can't fix !
Should i go into "edit" or "code edit" ?
Thanks, Jane.
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