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Fix my MacBook Pro.

Posted by Stacey-lee P.

Location

Remote

Due date
Friday, 30th Sep 2016
Details
My MacBook is refusing to boot up and keeps getting stuck on the loading screen at approximately 50%. I have tried using Disk Utility where it says I have an issue with the MacIntosh HD disk, but it's not allowing me to repair the disk. I have also tried booting it in recovery mode where I have gotten the issue [Content Moderated] /support -501 0F'. I ideally want to fix it without loosing all my data, since I haven't backed up my laptop in awhile. Hopefully someone can talk me through how to fix this (happy to jump on Skype so they can see what I'm seeing) or if that fails, we can discuss them physically attending to the issue.

Thank you!
Offers
Mario Z.
(20)
100%Completion rate

The percentage of accepted tasks this Tasker has completed.

Hi Stacey-lee,

I'm fully certify Apple technician currently managing Service at one of the Apple stores. Please take a look at my certifications on my profile page. From your description 90% the HDD is failing and it requires physical touch. My offer includes AT fee, pick up your laptop, do the full diagnosis and provide the quote for the repair.
Regards Mario
2 years ago
Tommy M.
(3)
10%Completion rate

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I can restore any macbook I can do it today won't take long
2 years ago
Aaron S.
New!
No Completion rate

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hey stacey-lee :) how are you?
im new to airtasker, I have had this exact issue happen to me.
macbooks are funny when it comes to this issue cause u can try heaps of different methods to fix it and 9/10 it will be something completely different to what u thought. I have a suggestion that will back up your data 100% and fix your bootup issue. happy to run u thru it if ur tech savvy if not, also happy to do it for you or show u how to do it for future reference.

thanks,

Aaron
2 years ago
Jarrod N.
New!
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Hello, I've been an Apple specialist for over 8 years and believe that a fix for your Mac is:

booting into rec-mode: turn Mac on and hold alt
boot into single user mode: turn Mac on and hold cmd+S... Following the prompts after booting into sum this will allow you to repair fully without loss of data.
2 years ago
Task Activity
14 comments about this Task
Comments are now closed
Hi Stacey-lee your Mac will need a new Hard Drive. The old hard drive will need to see a data recovery specialist
Hi Stacey, I've missed your message with the serial number. Ok so it's MacBook Pro 13" mid 2012, out of warranty. I can definitely fix it most likely without loosing any data. My offer is still valid as per above. I've fixed 3 MacBooks with similar issues this week, the reviews will come soon on my profile page. Please let me know when would be the best time for you so I can pick up your laptop.
Regards
Mario
Sure thing. I'll be here if it doesn't work and I'll give you another way if it fails. Have a very good sleep and dreams
Thank you, Jarrod! I'm just going to sleep now, but I'll give it a go in the morning and let you know how it goes. :)
Which Part of Melbourne, you are located? Looks like the Hard Disk needs to be replaced...With what ever you have told here, feel data can be backed up to External Drive and a new hard disk may be required to reload the OS. I am here in Victoria for 3 days and can have a look.
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