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Dental Secret Shopper - Hawthorn

Posted by Lantern C.


Hawthorn VIC 3122, Australia

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Due date
Friday, 22nd Dec 2017

We run a monthly Secret Shopper Program for one of our clients - a Dentist in Hawthorn. The program helps us provide accurate and anonymous feedback to them on how well they are doing in key areas, as well as provides insights how they can improve and better serve their patients.

We are in need of one secret shopper. Here are the details for those interested:

1) Secrecy
At no time should you reveal to the dental staff you are, or have been, a Secret Shopper. Like a true spy, your identity as a Secret Shopper is to remain a secret indefinitely.

2) Survey
Following your appointment we will send a link to a survey. There are 35 questions and the survey should take no more than 10 minutes and can be completed from your phone. We will send you a PDF of the questions beforehand so you know what to expect.

3) Review
We will ask you to provide a written review and rating online that accurately reflects your experience. 

4) Recommendation 
After completing steps 1-3 you will be asked to recommend at least 2 other people who would also be interested in the Secret Shopper Program. This goes a long way to helping us continue to find new Secret Shoppers without resorting to more complicated and time consuming means. It also helps us expand our data collection efforts. You will need to check it’s ok with these people before recommending them. You will also need to check they meet the listed criteria below.

5) Reward
Based on steps 2-4 being satisfactorily completed, as a reward and thank-you for your time and input, we will reimburse up to $325 for your visit. An initial consultation will not cost more than this - the Cornerstone staff will communicate the cost of treatment to you before any treatment takes place. You may take the option to have additional treatment or work done at your own expense.

For example - if your consultation costs more than $325 e.g. $400, you will only be reimbursed $325 and therefore be $75 out of pocket. If your visit costs less than $325, you will not be paid the difference. Eg. if your consultation is only $200, you will get reimbursed $200 and not receive an additional $125. 

Payment through AirTasker:
The amount for the AirTasker payment will be adjusted to match the receipt you provide. The AirTasker cut of 15% will be factored in to ensure you are not out of pocket. For example if your appointment costs $300 you will receive $300 though we will be paying $345 to offset the 15% fee.

6) Criteria
By participating in this program you are agreeing to all the following criteria, terms and conditions:

 a) You have not received any dental treatment in the last 12 months
 b) You live or work within a 20 minute transit from Glenferrie train station
c) You are 25 or older

For those interested and who meet the criteria leave a comment outlining:
- How close you live to Glenferrie train station
- When your last dental appointment was
- How soon you would be able make an appointment to see the dentists
- Any other reasons you feel you might be particularly suited to this task

Thanks :)
Lantern C. left a review for Francine R.
“Great to deal with but was late so wasn’t able to complete task as thoroughly as hoped.”
Francine R. left a review for Lantern C.
“Clear requirements and easy to get in touch. As soon as possible released the payment. And it was a great experience. Thank you!”
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Francine R.
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I'm more than happy to complete this task for you as I'm in need of a clean and fillers. Please assign me :)
10 months ago
I've seen a dentist for more than a year
I work in Hawthorn East
I can book an appointment as soon as possible
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