New User FAQ

Airtasker Farina holding phone in hand while at home with dog

We've listed some frequently asked questions to help you get started. If you can't find what you're searching for, why not try our Support Centre?

Need information, have questions or want to leave feedback? Visit our Support Centre

What is Airtasker?

Airtasker is a trusted community marketplace for people to outsource tasks, find local services or complete flexible jobs to earn money – online or via mobile.

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How do I get my tasks completed on Airtasker?

It's simple. Start by Posting a Task - it's FREE to post and takes just a few minutes. Airtasker Workers will then make offers to complete your task. Check out their profile and once you've found the Airtasker that's perfect for your task, accept their offer to assign them to the task.

When accepting the offer you will Add Funds for the task via Airtasker Pay, which are securely held in an Airtasker Trust Account until the task has been completed. This allows the Airtasker Worker to start working knowing there are Funds secured for the task. Funds are only released to the Airtasker Worker once both of you are satisfied that the task has been completed.

Please note that cash payments are no longer supported on Airtasker.

Read more about How it Works.

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What tasks can I get done on Airtasker?

You can post almost any task you need done on Airtasker. From tasks around the home (like gardening or cleaning) to office tasks (like data entry or website support) to tasks for business (like promotional staffing or mystery shopping). There are over 300,000 people in the Airtasker community that have the skills and experience to get your task completed.

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How much does it cost to post a task?

It is FREE to post a task. Once you have accepted the agreed task price you will need to Add Funds for the task via Airtasker Pay, which are securely held in an Airtasker Trust Account until the task has been completed. You will need to Release Funds upon task completion. There are no additional fees or hidden costs and cash payments are not supported on Airtasker. (We deduct a Service Fee from the Airtasker Worker who completes your job.)

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Does Airtasker provide insurance for people that complete tasks?

Yes, Airtasker Insurance is a $20 million public liability insurance policy for third party injury and property damage and covers community members when they complete tasks via Airtasker. There are no additional costs or extra fees for Airtasker Insurance, but as with most insurance policies, there are exclusions and the policy is subject to terms and conditions. For more info, check out airtasker.com/insurance or head over to support.airtasker.com

Once I post a task, is there a commitment to hire an Airtasker Worker?

No, it is FREE to post a task and there are no obligations to select an Airtasker Worker unless you find the right person for the job and accept their offer.

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What Trust & Quality features does Airtasker provide?

To make sure you have a rewarding Airtasker experience, we've built a range of features which will help deliver you peace of mind. We provide verified IDs, secure payments via Airtasker Pay and a Customer Support Team ready to assist any time. For more information, check out our Trust & Quality features.

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How do I choose the best person to complete my task?

On average, you'll receive offers from 2-3 people who can complete your task. You can ask them questions, request further details about their skills and check out their profile to make sure that you find the right person for the task. There are no obligations to hire.

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How do I know how much to pay for a task?

The price that you offer is simply a starting point and experienced Airtasker Workers will make offers so that you reach a fair price. There are no strict rules about how much to offer but as a starting point, think of how much time it might take the person to complete the task and what a fair hourly rate could be depending on the experience or skills required. You can also Browse Tasks and check out similar tasks before making your offer.

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What are the payment options for each task?

When accepting an offer you are required to Add Funds. Your payment method can be either a VISA or Mastercard Debit/Credit card. Cash Payments are not supported on Airtasker, once you've added Funds you have paid for the task to be completed.

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How do I discuss the task before assigning an Airtasker Worker to my task?

Whether you’re a Job Poster or an Airtasker Worker, ensuring your tasks are completed requires communication. We’ve built a dedicated commenting wall for each task, where you can comment on the task and ask questions.

Once the Job Poster has accepted an Airtasker Worker's offer and they've been assigned to a task, you can communicate safely through Private Messages to discuss further details.

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Who can complete work and earn money on Airtasker?

Almost anyone can create an account and start bidding for work on Airtasker. To make sure you're competitive when making offers for tasks, you'll need to build your Airtasker profile with social connections and by earning positive reviews on completed tasks.

For tips on how to make the most out of Airtasker, download the Airtasker Handbook here.

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How do I start earning money through Airtasker?

Create an account and then start building your profile to make yourself attractive to people hiring on Airtasker. Once you're ready to get going: Browse Tasks, start commenting and Make An Offer if you think you're the best person for the job.

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How do I receive payment for completing a task?

Once your offer has been accepted the Job Poster has already securely added Funds for the task, held in an Airtasker Trust Account until it has been completed. When completed, select Request Payment and the Job Poster will be notified to Release Funds held into your verified Bank or PayPal account.

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Where can I buy an Airtasker tee shirt or other merchandise?

You can buy Airtasker tee-shirts, laptop stickers and more in the Airtasker Merch Store. Top Airtaskers can also earn exclusive merchandise for being awesome.

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