New User FAQ

Airtasker Farina holding phone in hand while at home with dog

We've listed some frequently asked questions to help you get started. If you can't find what you're searching for, why not try our Support Centre?

Need information, have questions or want to leave feedback? Visit our Support Centre

What is Airtasker?

Airtasker is a trusted community marketplace for people to outsource tasks, find local services or complete flexible jobs to earn money – online or via mobile.

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How do I get my tasks completed on Airtasker?

It's simple. Start by Posting a Task - it's FREE to post and takes just a few minutes. Airtasker workers will then bid to complete your task. Check out their profile and once you've found the Airtasker that's perfect for your job, you can assign them to the task. Once the job is completed to your satisfaction, mark the task as complete and you'll be sent an invoice for the agreed amount. Easy!

Read more about How it Works.

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What tasks can I get done on Airtasker?

You can post almost any task you need done on Airtasker. From tasks around the home (like gardening or cleaning) to office tasks (like data entry or website support) to tasks for business (like promotional staffing or mystery shopping). There are over 80,000 people in the Airtasker community that have the skills and experience to get your task completed.

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How much does it cost to post a task?

It is FREE to post a task. The price that you agree with the Airtasker is what you’ll need to pay once the task is completed. There are no additional fees or hidden costs. (We charge a fee to the person that completes your job.)

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Does Airtasker provide insurance for people that complete tasks?

Yes, Airtasker Insurance is a $20 million public liability insurance policy for third party injury and property damage and covers community members when they complete tasks via Airtasker. There are no additional costs or extra fees for Airtasker Insurance, but as with most insurance policies, there are exclusions and the policy is subject to terms and conditions. For more info, check out airtasker.com/insurance or head over to support.airtasker.com

Once I post a task, is there a commitment to hire an Airtasker?

No, it is FREE to post a task and there are no obligations to select an Airtasker unless you find the right person for the job.

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What Trust & Quality features does Airtasker provide?

To make sure you have a rewarding Airtasker experience, we've built a range of features which will help deliver you peace of mind. We provide verified IDs, secure payments and a customer support team ready to assist any time. For more information, check out our Trust & Quality features.

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How do I choose the best person to complete my task?

On average, you'll receive offers from 2-3 people who can complete your task. You can ask them questions, request further info and check out their profile to make sure that you find the right person for the job. There are no obligations to hire.

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How do I know how much to pay for a task?

The price that you offer is simply a starting point and experienced Airtaskers will make offers so that you reach a fair price. There are no strict rules about how much to offer but as a starting point, think of how much time it might take the person to complete the task and what a fair hourly rate could be depending on the experience or skills required. You can also Browse Tasks and check out similar tasks before making your offer.

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What are the payment options for each task?

You can pay the Airtakser in person with cash on delivery (COD) or through Airtasker’s secure PayPal system. Just select your preferred method when you're posting a task.

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How do I discuss the task before assigning an Airtasker to my job?

Whether you’re a Task Poster or an Airtasker, ensuring your tasks are completed requires communication. We’ve built a dedicated commenting wall for each task, where you can comment on the task and ask questions.

Once an Airtasker worker has been assigned to a task, you can communicate safely through private messages to discuss further details.

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Who can complete work and earn money on Airtasker?

Almost anyone can create an account and start bidding for work on Airtasker. To make sure you're competitive when bidding for work, you'll need to build your Airtasker profile with social connections and by earning positive reviews on completed tasks.

For tips on how to make the most out of Airtasker, download the Airtasker Handbook here.

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How do I start earning work through Airtasker?

Create an account and then start building your profile to make yourself attractive to people hiring on Airtasker. Once you're ready to get going: Browse Tasks, start commenting and Make an Offer if you think you're the best person for the job.

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How do I receive payment for completing a task?

Depending on the payment method selected by the Task Poster, you will receive payment via PayPal or in person with Cash On Delivery (COD).

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Where can I buy an Airtasker tee shirt or other merchandise?

You can buy Airtasker tee-shirts, laptop stickers and more in the Airtasker Merch Store. Top Airtaskers can also earn exclusive merchandise for being awesome.

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